FAQ

  • 1. Does it have a magnetic base or hook?

    A Many work-light models include a magnetic base and/or foldable hook for hands-free use. Please ask us for the suitable model.
  • 2. Is the product waterproof or dustproof?

    A Applicable outdoor models have IPX5 or IP65 protection. Please check the product specification for the exact IP rating of your chosen model.
  • 3. Can I get a sample before placing a bulk order?

    A Yes. We support sample and trial orders for quality evaluation. Sample pricing may be different from bulk pricing.
  • 4. What type of charging port is used?

    A Most current models use Type-C charging. Please confirm the item number if you need the exact port type.
  • 5. How long does it take to charge?

    A Charging time is usually about 2-3 hours, depending on the battery capacity and charging source.
  • 6. What is the battery life or working time?

    A Working time depends on the brightness mode and battery capacity. Most models run about 3-6 hours at high power and longer on lower settings.
  • 7. What is the brightness in lumens?

    A Brightness varies by model. Please tell us the item number, and we will provide the exact lumen specification and test information.
  • 8. What is the MOQ for custom packaging?

    A The MOQ for customized color boxes is normally 1,000 pieces because of factory production requirements.
  • 9. What is the MOQ for customized logos?

    A The standard MOQ for logo customization is 300 pieces. For selected models, laser-logo printing may be available from 100 pieces.
  • 10. What is the estimated delivery time?

    A Delivery time depends on the shipping method and destination. Air express normally takes about 10-15 days, while sea freight may take about 25-45 days.
  • 11. Do you provide DDP shipping to my country?

    A We provide DDP service to many destinations. Please send your country, city, and postal code so we can confirm the available shipping method.
  • 12. What is the price for a specific quantity?

    A We offer tiered pricing based on order volume. Please share your required model and quantity so we can provide the best quotation.
  • 13. Are you Trading Company or Manufacturer?

    A

    Helius is a professional flashlight manufacturer with over 20 years of industry expertise. We provide fully integrated OEM and ODM solutions—from product design and precision manufacturing to quality control, packaging, and global delivery.

    With deep supply chain knowledge and in-house R&D, we help you reduce costs, shorten lead times, and bring competitive products to market faster. Our portfolio covers EDC flashlights, tactical lights, headlamps, work lights, and more—tailored to your brand and target market.

  • 14. Do you offer logo customization for products or packaging? What is the required MOQ?

    A
    Yes. We provide logo customization for both product bodies and packaging. The MOQ is determined by the specific customization process and generally ranges from 100 to 1,000 units.
  • 15. Customized flashlights order is acceptable? What is the MOQ?

    A
    Yes, we’re happy to help you customize different functions based on your requirements to meet your market needs.
    The MOQ depends on your customization requirements and typically ranges from 100 to 1,000 units. Custom options include, but are not limited to, metal fabrication, plastic molding and processing, material surface treatment, and lighting circuit design & assembly.
  • 16. Do I have to be a business to order?

    A
    We supply wholesale products to businesses, individuals, distributors, and other wholesalers. No Tax ID or business license is required to place an order.
  • 17. Which payment options are available for full-order purchases?

    A

    At Helius, we support several secure payment options for full orders:
     

    T/T (Bank Transfer) – the most common method for wholesale and OEM flashlight orders
    PayPal – convenient for samples or small-amount transactions
    Western Union – available upon request
    L/C (Letter of Credit) – accepted for large-volume orders
    Trade Assurance (Alibaba) – support the payment methods you know and trust, including credit/debit cards, digital wallets, direct bank account transfers, and flexible payment plans.
  • 18. How to deal with the defective Helius Flashlight within warranty time?

    A

    All Helius Flashlight products are strictly supervised and quality-controlled during and after production.

    If any issues occur within the warranty period, please provide clear photos and videos of the defective items for verification.

    • For small quantities of defective units, we will include replacements in your next order.

    • For larger or batch defects, we will thoroughly inspect the production lot to identify the root cause. Replacement items will be shipped with your next order, or we can discuss a recall or other solution based on the actual situation.

    Your satisfaction and product quality are always our top priorities.