FAQ Category

FAQ

  • Q How to deal with the defective Helius Flashlight within warranty time?

    A

    All Helius Flashlight products are strictly supervised and quality-controlled during and after production.

    If any issues occur within the warranty period, please provide clear photos and videos of the defective items for verification.

    • For small quantities of defective units, we will include replacements in your next order.

    • For larger or batch defects, we will thoroughly inspect the production lot to identify the root cause. Replacement items will be shipped with your next order, or we can discuss a recall or other solution based on the actual situation.

    Your satisfaction and product quality are always our top priorities.